FAQ’s

 

FAQ's

 

Why should I shop with Personalised Chopping Boards?

We are a small, family run business, and we pride ourselves on excellent communication skills and attention to customer service. With only 3 of us here in the office, your enquiry will be personally handled by the person you first make contact with, and won't get lost among a chain of command. We also spend a lot of time sourcing quality products that we know are of great value, all of which we love to own for our own homes.

 

Why don't you sell and engrave Bamboo chopping boards?

Whilst Bamboo is a cheaper option, there are a few reasons why we don't sell these boards on our site. Bamboo, in comparison to the Acacia, Spotted Gum and Blue Gum boards we sell, resists water due to the density of the wood and not natural oils, meaning this will dull your knives faster.  As Bamboo is technically a grass, we find that engravings do not come out as rich and have quite a pixelated or jagged edge. Bamboo boards are also very light in nature, and they do not have a robust weight and feel like with our Acacia, Spotted Gum and Blue Gum boards.

 

Do you do custom designs?

We sure do! We are happy to organise changes to any of the designs listed on our website, or organise a whole new design for you at no additional cost. Simply email us the details of what you would like (i.e. what item you would like, a description or image of your design, etc) and we will get back to you with a mock up. You can shoot that email through to hello@personalisedchoppingboards.com.au.

 

What is your turnaround time?

We endeavour to make and dispatch all orders placed before 1pm on the same day. Any orders placed after 1pm will be made and dispatched next business day.

 

How long does delivery take? Is my item sent from overseas?

We engrave all of our items ourselves, right here in our Australian workshop! We don't outsource any of our engraving overseas so all deliveries are sent from within Australia. Delivery time varies based on your location, which you can read more about here in our Deliveries section, however as a general rule, orders should be delivered within 7 business days no matter your location.

 

Do I need to pay for Express Shipping? 

Whilst we do everything we can to stick by our turnaround time, sometimes our shipping companies can let us down during transit. If you require your item within 2-3 days, we highly recommend paying for Express Shipping for peace of mind, but the decision is ultimately up to you!

 

What is "Authority to Leave"? 

Authority to Leave means giving our courier or Australia Post permission to leave your item in the event you won't be home to receive it. If you have a safe place for your parcel to be left, we highly recommend providing Authority to Leave (including a place for the parcel to be left) as this helps avoid any delivery-related delays and ensures you will receive your parcel in a good time frame.

 

Do you ship outside of Australia? 

Unfortunately, internationally shipping outside of Australia is very expensive and often times, the shipping cost is worth more than the cost of the item. There are also different custom restrictions for wooden items into most countries, and it could not be guaranteed that there wouldn't be an importing issue with our chopping boards or cheeseboards. If you would like to obtain a quote to ship internationally, please contact us by emailing hello@personalisedchoppingboards.com.au with the item and international address.

 

What are the care instructions on your cheeseboard and chopping boards? Can I put them in the dishwasher? 

We recommend that your cheeseboard or chopping board be washed with warm soapy water and wiped dry. Avoid soaking in water, and do not put through the dishwasher as this can cause your board to crack. Over time, water can cause wood to dry out - we recommend rubbing your board with Butcher Block Oil or Grapeseed Oil from time to time, or after each use. You can simply use a soft sponge to apply and rub in the oil.

 

Do you provide proofs upon ordering?

Generally, we do not provide proofs. When providing proofs, we need written or verbal confirmation to go ahead with your order and this can cause delays between placing your order and receiving your order. Often times, we find that proof emails are overlooked. If you would like to request a proof with your order, please put this request in the 'Order Notes' section during checkout, however please note, this can delay your order up to 24 hours.

 

Why does my bank statement/PayPal account show a charge from Gift Society Pty Ltd Albury? 

Personalised Chopping Boards is a division of our company Gift Society. Due to an overwhelming response to our personalised chopping boards and cheeseboards, we decided to dedicate a whole website to these products to make it easier to find what you're looking for. Our other website Gift Society has all sorts of other goodies, such as personalised beer mugs and wooden watches, so don't forget to check it out too!