What is your turnaround time?

We have a one day turnaround time*, meaning orders are made and shipped either same business day, or next business day.

*Excludes public holidays and planned business closures.

Important Note: Same business day applies for orders placed during normal working hours (Monday to Friday, 8am to 4pm). For orders placed after 4pm or on weekends, the following/first business day is when the order will be processed, and that day is considered to be ‘same business day’.

 

Examples; 

  • If placing your order at 10am on a Tuesday, it will be made and shipped same day on Tuesday or Wednesday
  • If placing your order at 8pm on a Tuesday, it will be made and shipped on Wednesday or Thursday
  • If placing your order on a Saturday, it will be made and shipped on Monday or Tuesday

 

Express shipping, if selected, refers to the delivery time only and does not mean a faster production time. I Delivery times don’t include the day of production or the pickup date. For example, if your order is processed, made and shipped on a Monday, 1-2 business days delivery means either Tuesday or Wednesday delivery.

It is important to note that we do not guarantee delivery times. A 1-2 business day delivery for Express shipping is an estimate based of the usual time frame for delivery, but delays can occur outside of our control, and we do not accept responsibility for late/delayed orders due to the courier. 

If you require more information regarding when your order will be made and shipped, please don’t hesitate to Send an Email.