The engraving on my board is lighter than your website images – should it be like this?
Timber is a natural product, which varies in terms of grain and colour, and every engraving will produce differently. For the purpose of sale, the primary image of the products on our site are computer-generated mock-ups. As we have over 100 designs on our website, it simply isn’t possible to photograph real-life engravings on every product. Engravings will adopt the characteristics of the timber, and will not always be a solid or consistent block of colour. Returns and replacements are not granted due to the characteristics of the boards, i.e. darker grains or colourings. We recommend oiling the engraving with a soft sponge using Grapeseed Oil (or Vegetable Oil for mango wood products), as it will often produce a darker engraving.
How long do I have to return my item?
You will have 14 days from when you received your item to return it to us. Please note, returns for non-personalised items will not be accepted without prior authorisation. If you have an item you’d like to return, please contact our team on (02) 6025 6765 or by emailing firstname.lastname@example.org.
Where do I return my item?
Once we have given authorisation to return an item, you will be provided with a shipping address and instructions to send back the item.
When will I receive a refund or replacement item?
Refunds or replacements will be given upon return of the item. Please allow 1-3 business days for the refund to show in your account once processed.